920.235.4750
We do not charge per letter unless you are creating a plaque or you have a large amount of engraving. There is a $6.00 minimum for all engraving. The price on all items other than plaques will depend on what we are engraving and the difficulty of the set-up on the actual piece. You can always call or stop in and we will give you a price quote.
Logos or custom artwork is considered a “Custom Job.” Once you have artwork you would like engraved or etched you will need to contact us with approval. We will give you a quote before going ahead with any order. Once we have the logo or custom artwork in our system you can then engrave on anything you would like only having to pay a small engraving charge.
When glass etching a logo or custom design, the process is much easier. We try to have the customer supply a clean and clear black and white image. If that can’t be provided we can redraw the image for you if a clear enough picture is provided and you will then be charged a small art charge. Images with a lot of small detail are difficult to etch and are not guaranteed to carry all of the small details through the entire process.
Usually we start quantity discounts after 4 pieces or more depending on the items you are looking to purchase and engrave or etch. Please call, email or stop in the store for quantity discount questions.
If we have the product/plating material in stock we can have something engraved for you within a day. We would prefer a few days for engraving so we can take our time getting the products engraved just right.
Depending on what the item is and what it is made of we will try our best to engrave it for you. There is ALWAYS a small amount of risk because we don’t always know what the item is made of or coated with. Once we start to engrave it there is always a chance of slipping in the machine while being held, the coating chipping during the engraving process, and even breaking. Please make 100% sure you are willing to take the risk. Once you have signed our agreement that you are giving us your permission we accept NO liability for the item.
We can engrave on any brass, aluminum, stainless steel, sterling silver, and most pewter. All of the engraving will look different on each metal and finish. Pewter is usually pretty soft which can sometimes be difficult if it is a smaller piece. Sometimes it will bend while being held in the engraving machine.
Factory Authorized Clock and Watch Service Center
1820 S Koeller St. Oshkosh, WI 54902
Phone: 920-235-4750 Fax: 920-303-5530
Cuckoo Clock Instructions
Helpful Hints
Remove the pendulum and move the pendulum disk down on the pendulum stick if the clock is fast. Push the disk up if the clock is slow. 1/16 inch will change the clock about 2 minutes per day. Be sure to set the correct time after each regulation. You may need to continue to make adjustments a couple times in order to get the time perfect.
Rotate the minute hand on the clock to the next hour. Let the clock cuckoo on the half hour every time you rotate the hands. Count how many times the clock cuckoos. Next move the hour hand to the number the clock cuckooed. The hour hand is on the shaft friction tight, if the hour hand feels loose just use your two thumb nails and get under the minute hand and push down on the hour hand close to the shaft. After you moved the hour hand to the correct hour, rotate the minute hand to the next hour (remember to let the clock cuckoo on the half hour) and count how many times the clock cuckoos. Now the clock should cuckoo the correct time. To reset the clock just move the minute hand clockwise (remember to let the clock cuckoo on the half hour) until you reach the correct time.
Make sure all the packing is out of the back of the clock. Open the back plate of the clock and pull out the orange clips on the bellows and check for packing around the chime rod.
Look at the front of the clock and make sure the wire is not holding the bird door closed. If the wire is over the door just slide the wire to the side so the door can open.
Check to see if the clock has a lever to turn the cuckoo on and off. The lever may be on the bottom of the clock by the pendulum or on the side of the clock. If the lever is on the bottom of the clock it is a push and pull lever. If the lever is on the side of the clock you can slide the lever up and down. Try the lever in both positions to see if it starts to cuckoo.
A grandfather clock works by force of gravity. The force of gravity allows the weights to drop at a given pace. Each weight that is hanging has a different weight that allows different functions of the clock to work. One of the weights allows the pendulum to swing back and forth. The other weight or weights will run the count/strike and the quarter hour chiming. The weights are suspended either by chains or cables. The weights will continue to drop throughout a 7 day period. The grandfather clock will then need to be wound back up by either pulling the chains or using a crank to wind the cables.
Grandfather clocks are very easy to set up and take down. When setting up the grandfather clock, you will first need to hook the pendulum on the suspension spring. The suspension spring will be hanging down below the movement. Next, put the weights on. Do not handle the weights with your bare hands, the oils from your hands will tarnish the weights. Use socks or a cloth to handle the weights. Most grandfather clocks have labels on the bottom of the weights, right/middle/left. If the weights are not labeled, hang the heaviest weight on the right side as you are looking at the clock. Next, give the pendulum a little swing and the clock will begin running. Next, set the time by moving the minute hand clockwise to the correct time. Depending on the age of your clock you may need to let the clock play the music and count the hour each time as you go through setting. The newer clocks will have a self-correcting movement which means you can set the time by continually rotating the minute hand without stopping to let the clock play music or strike. The self-correcting movement will fix the chime within an hour of setting the clock. To take down the grandfather clock, just take the weights off first and the pendulum second.
Yes, most grandfather clocks have a silence lever on the clock. Moving the lever to the silent position will allow the clock to keep time, but there will be no sound. When the clock is silent, the two outside weights will not drop, only the middle weight will drop. Most grandfather clocks also have a night shut-off lever; this allows the clock to be silent from 11:00pm until 6:45am.
This problem is a manufacturing defect. You will need to send the clock to us so a technician could solve the problem.
Make sure the clock is level on the wall. The clock needs to be level
front to back and side to side. Mark on your wall to indicate where your clock hangs level. It is level when the “Tick Tock” beat is perfectly even. You may have to tilt the clock a little to the left or right to get the beat even.
Make sure the pendulum guide is not touching the wood on the bottom of the clock. If the pendulum rubs on the wood it will cause the clock to stop.
Check the hinge of the door to make sure the hinge is not broken.
Make sure the wire that holds the door closed is not stuck between the door and the bird.
Take the clock off the wall and look into the back of the clock. There is a wire that sits under the bird’s tail. Make sure the wire is under the bird’s tail and not on either side of the bird.
Check to see if the clock has a lever to turn the music on and off. The lever may be on the bottom of the clock by the pendulum or on the side of the clock. The lever on the bottom of the clock is a push n pull lever. If the lever is on the side of the clock you can slide the lever up and down. Try the lever in both positions to see if the music starts playing.
Otherwise, the music box may be defective. You will need to send the clock to us so a technician could solve the problem.
Left Weight: This weight runs the strike/count of the clock. This weight allows the clock to count the time on the hour.
Middle Weight: This weight allows the pendulum to swing back and forth which allows the clock to keep time.
Right Weight: This is the heaviest weight. This weight runs the quarter hour/half hour/three-quarter hour chime. This weight allows the clock to play music.
A cuckoo clock that has only two weights does not play music, whereas a cuckoo clock that has three weights plays music.
An 8 day cuckoo clock will run a full week before the clock will need the weights pulled back up. A 1 day cuckoo clock will run a full 24 hours before the clock will need the weights pulled back up. Another difference between the clocks is the size of the weights. An 8 day cuckoo clock has weights that are bigger in size and heavier in weight, whereas the 1 day cuckoo clock has smaller and lighter weights.
The pendulum is what is running the clock and keeping accurate time. The pendulum bob can be adjusted up or down to adjust the time to run faster or slower.
Remove the pendulum and move the pendulum disk down on the pendulum stick if the clock is fast. Push the disk up if the clock is slow. 1/16 inch will change the clock about 2 minutes per day. Be sure to set the correct time after each regulation. You may need to continue to make adjustments a couple times in order to get the time perfect.
Factory Authorized Clock and Watch Service Center
1820 S Koeller St. Oshkosh, WI 54902
Phone: 920-235-4750 Fax: 920-303-5530
Cuckoo Clock Shipping Instructions
This is an indication the watch needs a new battery. Not all watches will have the two second tick as an indication, they may just stop.
The day of the week wheel on the watch contains both English and Spanish. If you see any of the above terms the watch is set on Spanish. This is easily changed by pulling out the stem one click and rotating the crown to show the English day of the week. Don’t forget to push the crown back in before wearing the watch.
We suggest either a titanium case watch or coating the back of the watch with a clear nail polish to act as a bearer between the metal and your skin.
Yes we can. We have the ability to get some original crystals from certain brands otherwise we hand cut crystals.
Yes we can. If the watch has a quartz movement and runs on battery we have a certified watchmaker that can change the batteries.
Yes most watch bands can be sized. Having a professional take the links out is a better idea then trying it yourself. Some of the links can have locking clutches on the end that need to be replaced correctly for the band to stay together. This is a service we can usually provide while you wait.